The Intake Coordinator is responsible for processing and documenting calls of inquiry, intakes, admissions and transfers for Fairview Behavioral programs.This is a fast paced, 24 hour department which requires time management and prioritization skills. The successful candidate will have excellent verbal and written communication skills and will be able to demonstrate the ability to problem-solve and use good judgment while delivering excellent customer service.

The hours of work will be 11am-7:30pm or 12noon-8:30pm.

* Answers inquiry calls in a respectful manner and assesses for special needs and/or accommodations.

• Coordinates and facilitates all inquiry calls regarding the Fairview Behavioral programs.
• Uses excellent telephone etiquette and active listening skills.
• Documents calls
• Assesses and prioritizes calls.

*Completes client intake process.

• Assesses and triages client admissions using identified admission criteria.
• Assures insurance reimbursement and authorization
• Documents complete and accurate demographic and clinical information.
• Secures information pertinent to the patient visit.
• Obtains internal and external records when possible.
• Provides client or referral sources with information regarding the programs.
• Refers to other programs or community agencies when Fairview services are not appropriate.
• Secures payment for treatment.

*Recognizes problems and takes appropriate measures to resolve.

• Consults with appropriate resources regarding unique referrals or insurance/authorization discrepancies.
• Identifies patients who no-show to meet risk management criteria.

Collaborates with internal and external resources to ensure efficient patient flow.

• Works in partnership with business office and payers to resolve payer problems and facilitate reimbursement.
• Acts as a liaison between payers, business office staff, patient care providers and site supervisor.
• Partners with appropriate community liaisons

Monitors patient care providers schedules to insure optimum productivity.

• Coordinates the decision-making process in regard to intakes and waiting lists.
• Schedules new visits.

Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served.

Required Qualifications:

• Bachelor's Degree in Human Services related field
• 2 years experience in a behavioral related field

Preferred Qualifications:

• Masters Degree in Human Services related field