Akron Children's Hospital has been caring for children since 1890, and our pediatric specialties are ranked among the nation's best by U.S. News & World Report. With two hospital campuses, regional health centers and more than 50 primary and specialty care locations throughout Ohio, we're making it easier for today's busy families to find the high-quality care they need. In 2020, our health care system provided more than 1.1 million patient encounters. We also operate neonatal and pediatric units in the hospitals of our regional health care partners. Every year, our Children's Home Care Group nurses provide thousands of in-home visits, and our School Health nurses manage clinic visits for students from preschool through high school. With our Quick Care Online virtual visits and Akron Children's Anywhere app, we're here for families whenever and wherever they need us. Learn more at akronchildrens.org.
To treat every child as we would our own
To treat others as they would like to be treated
To turn no child away for any reason
Prior to the start date, full COVID-19 vaccination is required for employment. Full vaccination is defined as 14 days after the last received vaccination. Boosters are excluded from this requirement.
We are seeking people who are committed to fostering a diverse environment in which patients, family and staff from a variety of backgrounds, cultures, and personal experiences are welcomed, included and can thrive.
Full - Time 40 Hours Per Week 1st shift 8:00am - 4:30pm
The Ambulatory SW Care Manager, under the direction of the Supervisor of Population Health, applies graduate-level clinical social work skills for the deliberate organization of patient care activities between two or more participants (including the patient and/or family) involved in a patient's care to facilitate the appropriate delivery of health care services.  Coordinates the delivery of care in collaboration with the multidisciplinary healthcare team within the practice setting and across health care settings to assess, evaluate, screen and develop action plans to mediate gaps in care.
Assessment: Systematically collects comprehensive and focused data relating to health needs and concerns of a patient, group, or population as they move across the care
Outcomes Identification: Analyzes the assessment data to determine patient/family/caregiver needs and facilitate the appropriate services needed across the care continuum. Identifies expected outcomes specific to the patient, group, or population across the care
Planning: Develops a patient- and/or population-centered plan of care that identifies and advocates for strategies and alternatives to attain expected outcomes based on funding resources, services, clinical standards, and outcomes.  Provides consultation to influence identified plans of care, enhance the ability of other professionals, and effect   Seeks professional supervision when appropriate for practice or training.
Implementation: Implements the identified patient/family-centered care plan to attain expected outcomes in selected groups or  Employs educational strategies for the patient, family or caregivers, and members of the healthcare delivery team about treatment options, community resources, insurance benefits, and/or psychosocial concerns so that timely decisions can be made. Maintains objectivity in decision-making and utilizes facts to support decisions.   Adheres to timelines provided by program guidelines and the care plans follows department Standard Work Instructions.
Evaluation: Evaluates the status and progress of the patient, group, or population toward the attainment of expected outcomes and communicates the status and progress to relevant professionals across the care
Demonstrates an understanding of care management, complex disease management, transitions of care, post-acute care options, and community management standards. Demonstrates the knowledge and skills necessary to provide care for the physical, psychological, social, educational, and safety needs of the patients served regardless of age.
Other duties as required.
Experience with healthcare coordination in a managed care environment, homecare or community agency is preferred.
Critical and analytical reasoning, astute clinical judgement, strong communication (verbal and written) interpersonal, organizational, and leaderships skills required.
Proficiency in MS Office [Outlook, Excel, Word] or similar software is required. Epic software or similar EMR software is preferred.
Education and Experience
Education: Master's degree in Social Work from accredited Social Work academic program is required.
Certification: Licensed Social Worker (LSW) is required.
Years of relevant experience: 3 to 5 years is preferred.
Experience working with culturally diverse individuals is preferred
Experience with community resources used by families with children is preferred.
Akron Children's Hospital is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.
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